With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
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Relate, the leading charity for relationship support, explores the impact of the pandemic, and working in the rail industry, on relationships. Get practical advice for happier and healthier relationships in all areas of life.
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