With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
You may also be interested in:
Mental health and relationships
Relate, the leading charity for relationship support, explores the impact of the pandemic, and working in the rail industry, on relationships. Get practical advice for happier and healthier relationships in all areas of life.
Relationships
Relationship expert, Honor Rhodes OBE, discusses the importance of relationships, the value of effective communication and the impact of the pandemic.
Tips for a stress-free Christmas
Want to achieve a stress-free festive season? Watch this 5-Minute Wellbeing film for practical tips on how to survive the holidays!