Stress is natural and necessary, but how do we manage our reaction to too much stress? Jayne Dunsbee discusses how a ‘pause’ can help with stress management, the various options you have for achieving this, and invites you to take a ‘pause’ before moving on to whatever you’re going to do next.
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In 2023, Southeastern launched TRiM (Trauma Risk Management) - a peer-delivered risk assessment and ongoing support system, designed specifically to help in the management of traumatic events. Mark Brown, Deputy TRiM Coordinator, explains, more about the programme and how it helps Southeastern employees to deal with trauma.
Dr Radha Modgil delivers her top five tips for supporting your teenager through the sometimes-murky world of social media. In just five minutes, she helps parents and carers feel more confident in how they engage with their teens’ online world.
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
