Stress is part of life – but it can be harmful if not managed properly. So, in this positive discussion, we’ll spotlight the signs and symptoms to watch out for, plus free tools and resources to help.
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RWL 2022 preview!
Our host, Ruth Busby, talks to David R. Hamilton, a kindness scientist, columnist, speaker and author of eleven books, including one of his latest bestsellers, ‘The Five Side Effects of Kindness’ and Dr Sam Akbar, a clinical psychologist and trauma specialist, as well as an author of recently published book ‘Stressilient: Beat Stress and Build Resilience’.
Effective conflict management – mindset and influence
With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
Bullying and harassment: Guidance for managers
Bullying and harassment aren’t welcome here. In this session, Rachel Lewis draws on research to identify key actions to prevent, address, and manage conflict and negative relationships at work.