This month we’re joined by Neil Shah, a stress management expert from The Stress Management Society.
Neil discusses the importance of lifestyle balance in managing stress with a focus on physical, mental, emotional, spiritual, and social wellbeing.
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Understanding post-traumatic stress disorder (PTSD)
Neil Greenberg explains what PTSD is and how rail organisations can minimise its risk. He also interviews Michael Setchell, a former train driver, who experienced traumatic events at work, resulting in a PTSD diagnosis.
Managing conflict positively
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
Power of the PAUSE
Stress is natural and necessary, but how do we manage our reaction to too much stress? We discuss how a mindful pause can help with stress management.