This session provides parents & carers with a window into the current popular technologies and how children use them. Demonstrating the massive positives and potential pitfalls, the session provides parents with advice, coping strategies and resources to help them understand and engage with their child’s online lives.
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Managing conflict positively
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
Relationships
Relationship expert, Honor Rhodes OBE, discusses the importance of relationships, the value of effective communication and the impact of the pandemic.
How to be a better listener
You can feel confident in supporting others with these tips on how to be a better listener. Watch May’s 5-Minute Wellbeing video from Dave Brown at the charity Samaritans.