On-Demand

With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over. 

Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences.  Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease. 

Dr Radha Modgil delivers her top five tips for supporting your teenager through the sometimes-murky world of social media. In just five minutes, she helps parents and carers feel more confident in how they engage with their teens’ online world.

Young people, once exposed to social media, can start to rely on it more and more. Making and maintaining social connections, self-expression and entertainment are just some of the benefits of participating. However, teens are more likely to engage with strangers, share their passwords or experience negativity online. Join GP, broadcaster and Author Dr. Radha Modgil as we learn how young people can be supported to become resilient users of the internet.

Have you ever wondered where to draw the line? Do you find yourself over-committing, people-pleasing, or have a fear of upsetting others? Setting personal boundaries is one of the most essential tools for healthy living. It also happens to be one of the hardest things to do.

Psychotherapist, counsellor and author, Jennie Miller delves into the art of saying ‘no’. She shares tips on how to set boundaries, whether it is in the workplace, with friends or at home.

Panel discussion: supporting young people’s mental health

Young workers aged 18 to 30 are perceived to be under almost twice as much pressure in their lives as their more senior peers. They’re more likely to be worrying about debt or struggling to pay their bills, which is likely to add to their stress. Companies can and should focus on creating a more inclusive environment and be prepared to step up and support their people.

Closing the listening gap and listening effectively can create not just a safer workplace but also a culture where people can thrive and feel psychologically safe, improving wellbeing. This session covers what listening well looks like and introduces the concept of safety silence and its potential consequences. We also challenge you to think about how you hear different people and how this can affect inclusivity at work – and beyond.

Back pain is a common issue among rail workers, with as much as 69% experiencing it every month. Currently, access to effective help is limited to hospitals with long waiting lists and requires therapist involvement. Dr Sheeran has developed a new work-based intervention called BACK-on-LINE (TM).

Most of us can relate to this: we get into bed at night to scroll through our phones and see what is happening on social media and the internet. We may think this routine helps us unwind, connects with others, distracts us, helps us catch up on the news or lets us see what the people we follow are up to. Little do we realise that this self-destructive night time activity, called doomscrolling, can become a compulsive habit that affects our health. If you’re guilty of doomscrolling, this session will help you get this habit under control.

Join Andy Picken as he demonstrates easy exercises to incorporate before or during your shift. Experience the benefits of simple Personal Protective Exercises (PPE) designed to boost your energy and ease your workday. This warm-up routine will help you stay active, reduce fatigue, and improve overall wellbeing, making your shift work more manageable and less physically taxing. Enhance your daily performance with these effective and accessible exercises.