Highly experienced clinical psychologist, Dr Sam Akbar, draws from her own professional expertise to offer sensitive and realistic guidance to feel calmer, less stressed, and more resilient to life’s challenges.
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With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.