On-Demand
Topic
Category
Year
Effective conflict management – mindset and influence
With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
Managing conflict positively
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
Top tips to support your teen with social media
Dr Radha Modgil delivers her top five tips for supporting your teenager through the sometimes-murky world of social media. In just five minutes, she helps parents and carers feel more confident in how they engage with their teens’ online world.
Developing online resilience for teenagers
Young people, once exposed to social media, can start to rely on it more and more. Making and maintaining social connections, self-expression and entertainment are just some of the benefits of participating. However, teens are more likely to engage with strangers, share their passwords or experience negativity online. Join GP, broadcaster and Author Dr. Radha Modgil as we learn how young people can be supported to become resilient users of the internet.
The art of saying 'no'
Have you ever wondered where to draw the line? Do you find yourself over-committing, people-pleasing, or have a fear of upsetting others? Setting personal boundaries is one of the most essential tools for healthy living. It also happens to be one of the hardest things to do.
Psychotherapist, counsellor and author, Jennie Miller delves into the art of saying ‘no’. She shares tips on how to set boundaries, whether it is in the workplace, with friends or at home.
The power of community
When we help others, the benefits are endless. This session focuses on community. Together we have so much more power to create positive change. We’ll feel happier, healthier, and better able to face life’s challenges.
Mental health and relationships
Relate, the leading charity for relationship support, explores the impact of the pandemic, and working in the rail industry, on relationships. Get practical advice for happier and healthier relationships in all areas of life.
Relationships
Relationship expert, Honor Rhodes OBE, discusses the importance of relationships, the value of effective communication and the impact of the pandemic.
Tips for a stress-free Christmas
Want to achieve a stress-free festive season? Watch this 5-Minute Wellbeing film for practical tips on how to survive the holidays!
Top tips for achieving a stress-free festive season
Dee Holmes offers practical advice on a variety of stresses that families feel over the festive season.