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With the rise in crime against rail workers, it’s more important than ever that frontline staff have the necessary tools to diffuse potential conflict. Jason Keeley, Founder and Director of IKON Training, delivers his top tips for adopting the right mindset, and using influence to avoid situations bubbling over.
Learn skills to help you reduce conflict escalation and manage challenges confidently. If you work in a customer facing role, engaging in effective communication will help turn challenging interactions into opportunities for positive experiences. Let Jason Keeley, Founder and Director at IKON Training, give you the tools - and confidence - to work through any customer conflict with ease.
Dr Radha Modgil delivers her top five tips for supporting your teenager through the sometimes-murky world of social media. In just five minutes, she helps parents and carers feel more confident in how they engage with their teens’ online world.
Young people, once exposed to social media, can start to rely on it more and more. Making and maintaining social connections, self-expression and entertainment are just some of the benefits of participating. However, teens are more likely to engage with strangers, share their passwords or experience negativity online. Join GP, broadcaster and Author Dr. Radha Modgil as we learn how young people can be supported to become resilient users of the internet.
Vicki Marinker is a certified trainer and coach, helping professionals regain their confidence and get their careers back on track. Her 5-Minute Wellbeing session covers topics such as beating imposter syndrome, the importance of your network and managing stress. If you need a motivational boost, you've come to the right place!
Our guests look at the challenges that modern, working women face – especially in a male dominated workforce, workplace health and safety issues which particularly affect women, and how they believe organisations can support women better during their employment. They also share advice to young women entering the industry.
Have you ever wondered where to draw the line? Do you find yourself over-committing, people-pleasing, or have a fear of upsetting others? Setting personal boundaries is one of the most essential tools for healthy living. It also happens to be one of the hardest things to do.
Psychotherapist, counsellor and author, Jennie Miller delves into the art of saying ‘no’. She shares tips on how to set boundaries, whether it is in the workplace, with friends or at home.
The way we sleep has a profound impact on how we feel the next day, our health and energy levels, and the way we perform at work and life in general. This session gives a scientific insight into this fascinating subject and offers practical solutions for getting a good night’s sleep and feeling more rested.
Join Catherine Annis for 30-minutes to learn some simple breathing and movement techniques to help you unwind, release stress and unnecessary tension. Catherine briefly introduces the Vagus nerve and show how we can access it to reduce anxiety, lower blood pressure and heart rate and improve sleep. This is a soothing session, suitable for everyone, regardless of movement experience and ability.
This session provides parents & carers with a window into the current popular technologies and how children use them. Demonstrating the massive positives and potential pitfalls, the session provides parents with advice, coping strategies and resources to help them understand and engage with their child’s online lives.